• Assist with preparation of the budget
• Implement financial policies and procedures
• Establish and maintain cash controls including deposits and payments
• Establish, maintain and reconcile the general ledger
• Prepare and reconcile bank statements
• Maintain existing supplier accounts
• Process supplier invoices
• Maintain the purchase order system
• Ensure data is entered into the system
• Issue payments for accounts due
• Ensure security for all credit cards and verify charges
• Ensure transactions are properly recorded and entered into the computerized accounting system
• Maintain financial files and records
• Maintain all relevant insurance policies
• Prepare income statements
• Prepare and submit all statutory requirements
• Prepare balance sheets
• Receive and verify invoices
• Process and record petty cash transactions
• Maintain the assets register
• Reconcile accounts
• Submit staff time sheets for payroll processing
• Liaise with the auditor to produce an annual financial statement
• Order and collect office consumables and stationery

• Establish and maintain a range of basic databases and records systems including
• mailing lists
• membership details
• office records
• others as required
• Filing
• Provide administrative assistance to the Executive Officer
• Perform other related duties as required by the Executive Officer

• Demonstrable experience in a similar role as described in the Duties and Responsibilities above
• mailing lists
• membership details
• office records
• others as required
• Filing
• Provide administrative assistance to the Executive Officer
• Perform other related duties as required by the Executive Officer

• Establish and maintain a range of basic databases and records systems including
• mailing lists
• membership details
• office records
• others as required
• Filing
• Provide administrative assistance to the Executive Officer
• Perform other related duties as required by the Executive Officer

Applications close on Friday 23 February 2018 at 5.00pm

Please send a CV on email with the contact details for 2 Referees and a written statement addressing the Essential Requirements listed in the Position Description above to: Info@nationaltickets.co.zw

• Recommend potential products or services to management by collecting customer information and analyzing customer needs
• Prepare product or service reports by collecting and analyzing customer information
• Contribute to team effort by accomplishing related results as needed
• Manage large amounts of incoming calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/team sales targets and call handling quotas
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Go the extra mile to engage customers
• Maintain all relevant insurance policies
• Maintain all relevant insurance policies
• Resolve customer complaints via phone, email, mail or social media
• Use telephones to reach out to customers and verify account information
• Greet customers warmly and ascertain problem or reason for calling
• Cancel or upgrade accounts
• Assist with placement of orders, refunds, or exchanges
• Advise on company information
• Take payment information and other pertinent information such as addresses and phone numbers
• Place or cancel orders
• Act as the company gatekeeper
• Inform customer of deals and promotions
• Sell products and services
• Utilize computer technology to handle high call volumes
• Work with customer service manager to ensure proper customer service is being delivered
• Close out or open call records
• Compile reports on overall customer satisfaction
• Read from scripts
• Handle changes in policies or renewals
• Resolve customer complaints via phone, email, mail or social media

• Strong phone contact handling skills and active listening
• Familiar with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize and manage time effectively
• Marketing diploma or equivalent

• Customer Service
• Quality Focus
• Market Knowledge
• Documentation Skills
• Listening Skills
• Phone Skills
• Resolving Conflict
• Multitask
• Patience
• Negotiation
• Positive Attitude
• Attention to Detail
• People Oriented
• Analysis
• Problem Solving
• Organizational Skills
• Adaptability
• Ability to Work Under Pressure
• Computer Skills

Applications close on Friday 23 February 2018 at 5.00pm

Please send a CV on email with the contact details for 2 Referees and a written statement addressing the Essential Requirements listed in the Position Description above to: Info@nationaltickets.co.zw